Not receiving our emails?
20.11.24
Jasmin
Jasmin is Knowledge Manager at Checkmyfile and has been part of the team for over 10 years. She previously led the customer care team for five years, adding invaluable front-line experience to her credit report knowledge.
It’s worth checking the following things if your password reset email isn’t coming through:
Are you using the right email address? If you’re not sure, check where you received your welcome email.
Check your junk/spam folders.
Are you using a work email address rather than a personal one? Enterprise email addresses can block or filter out emails like our password reset links.
Are you using Wi-Fi or mobile data? Switching from one to the other can sometimes help push the email through.
Is your inbox full? Your email provider should let you know if this happens, and prompt you to free up some space to receive further emails.
These are just a few examples of ways we’ve been able to fix things for customers previously. But there’s no one-size-fits-all solution, so please get in touch if you’re still having issues.