Trouble logging in?
18.11.24
Jasmin
Jasmin is Knowledge Manager at Checkmyfile and has been part of the team for over 10 years. She previously led the customer care team for five years, adding invaluable front-line experience to her credit report knowledge.
If you’re having trouble logging in, you might be able to fix it by:
Requesting a password reset link. Find out how here.
Trying to log in with a different browser.
Using incognito or private browsing mode.
Using a different device.
Making sure your Wi-Fi or mobile data signal is strong and stable.
If you’ve tried all these things and still can’t log in, please send us a message with the following details:
The type of device you’re using - is it a mobile, tablet, laptop, or desktop?
The brand of your device: iPhone, Samsung, etc.
Your operating system: iOS, Android, or Windows, and the version.
Are you using Wi-Fi or mobile data?
Please also send a screenshot of the issue, if you can. We’ll look into it and get things fixed as soon as possible.